GENERAL PROVISIONS
These general conditions of sale apply to the sale of Fejessence products with exclusive reference to purchases made on the site www.fejessence.com the following articles indicate, in compliance with the regulations in force to protect the consumer, the conditions and methods with which to proceed to purchase online at www.fejessence.com Fejessence products in a safe, easy and convenient way.
Therefore we invite you to read them and accept them in order to proceed with the purchase.
The following conditions are automatically confirmed with the order confirmation:
Art. 1 SUBJECT MATTER
These general conditions of sale govern the sale of products marketed by Green Essence of Salazar Jimenez Solbey with its registered office at Via della Palla 29-B 25124 Brescia (BS) Italy, through the website www.fejessence.com to consumer users.
The General Terms and Conditions of Sale are effective as of the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code.
Green Essence by Salazar Jimenez Solbey reserves the right to modify these general conditions of sale at any time and report them on the site.
Art. 2 PURCHASE METHOD
Products are purchased by accessing the site at the time of ordering. For each of the products, a description is available on the site containing the main features of the same.
All purchase support information is intended as a simple generic information material; it is understood that the image accompanying the product description may not be perfectly representative of its features, but differ in color, size, products, labels and packaging. Images are for illustrative purposes only.
The correct receipt of the order is confirmed by Green Essence of Salazar Jimenez Solbey through an automatic reply by e-mail, sent to the e-mail address communicated by the customer at the time of the order.
The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections. In case of non-acceptance of the order, Green Essence of Salazar Jimenez Solbey guarantees timely communication to the customer.
Art. 3 PAYMENT METHODS
All prices on the site include Value Added Tax ( V.A.T.)
Prices may change at any time without prior notice. The changes do not apply to orders for which order confirmation has already been sent.
On certain products, subject to price promotions, Green Essence by Salazar Jimenez Solbey reserves the right to accept orders by reducing the quantity, upon notice and acceptance by the customer, failing which the order will be considered canceled.
It is possible to choose to make the payment through the PAYPAL secure payment system which allows online payments to be made with the highest standards of security and protection for the buyer from computer frauds.
For payment by BANK TRANSFER the goods will be shipped only after verifying the crediting to our bank account, generally not before 3/5 working days. The bank transfer must be made payable to Salazar Jimenez Solbey Milena Banca Intesa San Paolo IBAN: IT88H0306911237100000012286 To anticipate shipping times it is possible to send the payment receipt to: info@fejessence.com
For further information or to receive support, contact Green Essence by Salazar Jimenez Solbey at the following e-mail address: info@fejessence.com
Art. 4 DELIVERY METHODS
In order to ensure customers an accurate and timely delivery, Green Essence by Salazar Jimenez Solbey only ships via Mail Boxes
For every order placed by Green Essence by Salazar Jimenez Solbey it issues a suitable Transport Document for the material shipped, followed by the issue of the invoice in accordance with the law.
For the issuance of the invoice, the information provided by the customer at the time of ordering will prevail.
The customer may request a copy of the invoice within three months of the issue.
Shipping costs are FREE in Italy. Shipping costs will be added, clearly specifying them before the order is confirmed and upon confirmation and final validation. For deliveries in the European Community the cost is € 25.00
For shipments to the rest of the world it varies depending on the country and the quantity requested
Upon delivery, the customer is required to check:
a) that the packaging is intact, neither damaged, nor wet, or otherwise altered.
b) that the number of packages corresponds to what is indicated in the transport document.
Any damage to the product or to the packaging or the mismatch of the information must be immediately reported to the courier with “written control reserve” on the courier’s delivery proof.
Once the courier’s document has been signed, the customer will not be able to make any objection to the external characteristics of what was delivered. In case of non-collection within 5 working days of the material in storage at the courier’s warehouses due to repeated inability to deliver to the address indicated by the customer at the time of the order, due to the absence of the recipient, the order will be considered as definitive , without prejudice to the possibility of making a further delivery at the expense of the recipient.
DUTIES AND CUSTOMS CHARGES ARE CHARGED TO THE CUSTOMER WHO ORDER FROM EXTRA EUROPEAN STATES!
IN RUSSIA WE SHIP ONLY TO COMPANIES SITUATED ON THE RUSSIAN TERRITORY.
Art. 5 WARRANTY
Green Essence by Salazar Jimenez Solbey guarantees the products, compared to what is indicated on the product label.
Art. 6 RIGHT OF WITHDRAWAL
Pursuant to Article 52 of the Italian Consumer Code and without prejudice to the exclusions referred to in Article 59 of the same code (see in particular the possibility of purchasing clearly personalized goods or the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and opened after delivery)
the Buyer has the right, within 14 working days of delivery of the purchased products, to exercise the Right of Withdrawal in the manner guaranteed by law, consisting in the right to return the products received and to obtain reimbursement of the price paid, without penalty and without any payment reason. This right applies to all products contained in the site www.fejessence.com. The Products must be returned with their original packaging, accessories, instructions for use and anything else supplied with them.
To exercise the right of withdrawal pursuant to Article 6, the Purchaser and / or the recipient may communicate the withdrawal to Green Essence by Salazar Jimenez Solbey through an explicit declaration (letter sent by registered mail to the following address: Via della Palla 29- B 25124 Brescia Italy To comply with the withdrawal deadline, the Buyer must send the Return Form or explicit communication before the expiry of the applicable withdrawal period.
To exercise the Right of Withdrawal, the Customer must send explicit communication to Green Essence by Salazar Jimenez Solbey within 14 days by registered mail.
The return must take place without undue delay and in any case not later than 14 (fourteen) days from the date on which the Buyer communicated its decision to withdraw from the contract. Once the communication has been sent, the customer must promptly ship to the address communicated by Fejessence. The transport costs and the responsibility of the goods during the shipment, as foreseen by the law, are charged to the customer.
It is therefore advisable to insure the products with the selected courier, taking care to carefully pack the goods, where possible inserting them in an external box, avoiding damaging the original packaging with adhesive tapes, labels, etc.
The product must be returned intact in its original packaging complete with all its parts and accessories.
In the event of transport damage occurring during the return, Green Essence by Salazar Jimenez Solbey will communicate the same to the customer within five working days of receipt of the goods, allowing it to make a complaint to the carrier used for the transport.
The damaged goods will be made available for return and the withdrawal request will be canceled at the same time. Without prejudice to any repair costs for ascertained damages, Green Essence by Salazar Jimenez Solbey will reimburse you within 14 days and in any case not before receipt of the purchased goods, the full amount of the goods by transfer to the credit card or by bank transfer on the current account indicated by the customer.
The right of withdrawal is lost in the event that the products are returned damaged (for reasons other than transport) or incomplete, or parts missing, damaged packaging.
WITHOUT ANY EXCEPTION we will not refund open or used packages.
This article serves as information on the right of withdrawal pursuant to Art. 47 of Legislative Decree no. 206/2005.
Art. 7 DECLARATIONS AND RESPONSIBILITIES
Green Essence by Salazar Jimenez Solbey declares and guarantees to consumer users that the products guarantee the quality standards recognized by the applicable national and local laws and every other parameter required by retail marketing.
Green Essence by Salazar Jimenez Solbey will have no liability, direct, indirect or of any other nature, towards consumer users or towards third parties in the event that the products are used in a manner that does not comply with the commodity category of the goods or for any damage resulting from manufacturing defects not reported under the terms set forth in article 5.
Art. 8 DATA PROCESSING
Purchaser’s data is treated in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the privacy information pursuant to article 13 of Regulation (EU) 2016/679 (GDPR)
Art. 9 APPLICABLE LAW
This sales contract between the customer and Green Essence by Salazar Jimenez Solbey is intended to be concluded in Italy and governed by Italian law. For matters not otherwise established, Italian law is applicable. For the resolution of disputes arising from the conclusion of this distance selling contract, the territorial jurisdiction is that of the Court of Brescia (Bs) Italy, to which Green Essence of Salazar Jimenez Solbey refers.
Pursuant to article 1341 and article 1342 of the Italian Civil Code, the Parties, based on the terms and conditions established by these General Terms and Conditions of Sale and in particular, the premises and articles 1,2, 3, 4, 5, 6, 7, 8 and 9 of this Agreement, specifically declare their consent, without any kind of exception.